Change Happens!’ Navigator Program ensures that Texans in the Gulf Coast Region can access high-quality, affordable health coverage in the Federal Marketplace. The program provides Navigator services in person and remotely (online and by phone). The broad public education approach we utilize encompasses:
Community presentations and forums
Out-stationed assistance locations
Integration of consistent media and marketing messaging
Local Helpline Center
Special events and various other outreach and education activities that result in successful enrollment opportunities
Provide information that is culturally and linguistically appropriate to the needs of the population being served
Assist any consumer seeking assistance, "no wrong door."
Disseminate information in a fair, accurate and impartial manner
Offer referrals to consumer assistance programs as necessary
Open enrollment is November 1, 2020 – December 15, 2020; however some consumers may qualify for a special enrollment period between now and the next open enrollment.
Bilingual Navigators are available.
The Change Happens! Navigator Program serves 30 Southeast Texas Counties, including: Angelina, Austin, Brazoria, Chambers, Cherokee, Fort Bend, Galveston, Grimes, Hardin, Harris, Houston, Jasper, Jefferson, Liberty, Madison, Matagorda, Montgomery, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Trinity, Tyler, Walker, Waller, Washington and Wharton counties.
MEET THE NAVIGATOR STAFF
Stacey Thompson, Lead Navigator
Maragrita Romo, ACA Navigator
Elizabeth Guzman, ACA Navigator
Susan Cockerham, ACA Navigator
Jeness Sherrell, Program Coordinator
3353 ELGIN STREET
HOUSTON, TEXAS 77004
1(844) 374-1200 TOLL FREE
ACA FEDERAL MARKETPLACE
CALL CENTER – 1(800) 318-2596
WEBSITE – HEALTHCARE.GOV
SPANISH WEBSITE – CUIDADODESALUD.GOV
MONDAY - FRIDAY
8:00 AM - 5:00 PM
Change Happens! provides free auxiliary aids and services including information in accessible formats like Braille, large print, data/audio files, relay services and TTY communications. If you request information in an accessible format from Change Happens!, you won’t be disadvantaged by any additional time necessary to provide it. This means you will get extra time to take any action if there’s a delay in fulfilling your request.
To request information in an accessible format you can contact us:
Call us: 713-374-1282 or 1-844-374-1200
Send us a fax: 713-651-8045
Send us a letter:
Change Happens! Healthcare Navigators
3353 Elgin Street
Houston, TX 77004
Your request should include your name, phone number, type of information you need (if known) and the mailing address where we should send the materials. We may contact you for additional information.
The Navigator project described was supported by Funding Opportunity Announcement CMS-CA-NAV-18-001 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.